Services
Here you'll find information about the facilities, amenities, and services at LUCUA osaka.
Facilities
Information
General Information Counter:LUCUA 9F
- Facility Guide and Area Information
- Shopping Assistance for People with Disabilities
- Please be sure to call to make a reservation at least three days before your visit. We may not be able to accommodate you without a reservation.
06-6151-1111(main switchboard) - Please note that shopping assistance is available only within LUCUA osaka during business hours.
- Please be sure to call to make a reservation at least three days before your visit. We may not be able to accommodate you without a reservation.
- Sign-Up for the LUCUA OSAKA STATION CITY J-WEST Card
- LUCUA Members Card Sign-Up
- LUCUA Bridal Club Membership Sign-Up
- Parcel Acceptance
[Notice]
As of Tuesday, June 30, 2026, we have discontinued the sale of gift cards at LUCUA osaka. We sincerely thank you for your long-standing patronage.
Information Counter:LUCUA 1100 2F
- Facility Guide and Area Information
- Shopping Assistance for People with Disabilities
- Reservations must be made at least 3 days in advance.06-6151-1111(main switchboard)
AVATAR Information:LUCUA 2F, Daimaru Umeda Store, 1st Floor, in front of the east elevator
- Facility Guide
Restroom and Powder Room
Icon Descriptions
Women's Restroom with Powder Room
Women's Restroom
Men's Restroom
Multifunctional Toilet for Ostomates
Accessible Restroom
| Floor |  |  |
|---|---|---|
| 10F | ||
| 9F | ||
| 8F | ||
| 7F | ||
| 6F | ||
| 5F | ||
| 4F | ||
| 3F | ||
| 2F | No facilities | |
| 1F | No facilities | No facilities |
| B1F | ||
| B2F |
| Floor |  |
|---|---|
| 16F | |
| 15F | |
| 14F | |
| 13F |
- There are no restrooms on 1F of LUCUA and LUCUA 1100, or on 2F of LUCUA. Please use the restrooms on other floors.
- For information on customer facilities at the Daimaru Umeda Store, please check the Daimaru Umeda Store website.
Smoking Area
We ask that our guests smoke only in the following areas.
Designated Smoking Area for Heat-Not-Burn Tobacco Products
- LUCUA (BARCHICA) B2F(1 location)
- LUCUA SOUTH 14F(1 location)
Smoking Areas for Cigarettes and Heat-Not-Burn Tobacco Products
- LUCUA (BARCHICA) B2F(1 location)
- LUCUA 1100 10F(1 location)
- LUCUA SOUTH 14F(1 location)
- LUCUA SOUTH 16F(1 location)
ATM
Seven Bank:LUCUA B1F
Weekdays, Weekends, and Holidays / 7:00 a.m. to 11:30 p.m.
Coin Lockers
Unfortunately, there are no such facilities inside LUCUA osaka.
The nearest lockers are located in JR Osaka Station on the 1st and 3rd floors (outside the ticket gates).
Guests with Children
Baby Room
<Facilities in the Baby Room>
- Baby Formula Preparation Stations with Sinks (2 units)
- Diaper-changing tables (LUCUA 8F: 3; LUCUA 1100 7F: 4, 10F: 2; LUCUA SOUTH 14F: 1)
- Men are welcome
- Nursing rooms (LUCUA 8F: 3 booths; LUCUA 1100 7F: 6 booths; LUCUA SOUTH 14F: 1 booth)
- For women only
- The private booth at LUCUA SOUTH is accessible to men.
Diaper-changing tables are also provided in restrooms, except on B2F of LUCUA 1100 and B1F of LUCUA.
Stroller Rental
- LUCUA 1100 2FEntrance/Exit on the Atrium Side
- LUCUA 1100 5FEntrance and Exit
- LUCUA SOUTH 14F
Please make a reservation on the Babycal website, then scan the QR code on the reservation screen at the control panel to retrieve and use a stroller.
The fee is 500 yen for the first hour, 100 yen for each additional 30 minutes, with a maximum of 1,500 yen for 12 hours.
- Advance reservations ensure a smooth experience.
- You can use it not only for shopping and dining at LUCUA osaka, but also for outings in the surrounding area.
Guests with physical disabilities
Wheelchair Rental
LUCUA 1100 2FEntrance/Exit on the Atrium Side
Please make a reservation on the Babycal website, then hold the QR code from the reservation screen up to the control panel to retrieve and use a wheelchair.
The fee is 500 yen for the first hour, 100 yen for each additional 30 minutes, with a maximum of 1,500 yen for 12 hours.
- Advance reservations ensure a smooth experience.
- You can use it not only for shopping and dining at LUCUA osaka, but also for outings in the surrounding area.
Shopping Assistance for People with Disabilities
Please be sure to call to make a reservation at least three days before your visit. We may not be able to accommodate you without a reservation.
06-6151-1111(main switchboard)
- Please note that shopping assistance is available only within LUCUA osaka during business hours.
Service Information
Tax-Free Shopping
More details available on this page
Tax-Free Shopping
App Translation Service
We offer a translation service with an app that supports 13 languages in all our stores.
We are always at your service for a smooth conversation.
Foreign currency exchange machine
LUCUA 1100 Foreign currency exchange machine is located on the 3rd floor.